If you have additional questions or require more information about our policies, do not hesitate to contact us through email at firstname.lastname@example.org
If at any time you are unsatisfied with your cleaning service, please contact us. We will send a team to fix any problems at no additional cost to you. Our cleaning services are not complete without your total satisfaction. In special cases where even this is not satisfactory, we will issue a full refund of any deposits at our discretion.
We realize things happen and you may need to cancel your cleaning appointment. If you are unable to reschedule, we will issue a full refund of any deposits provided the cancellation request was received at least 24 hours before the cleaning appointment.
We treat your home or office as if it is ours. But if something is damaged or broken, we will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired. Please report any damage or incident to Smile Clean within 12 hours of completion of the cleaning service, failure to do so will nullify any ability to rectify the problem.
While Smile Clean thoroughly checks all our staff, you are still responsible for securing any items of value in the location. Smile Clean has a zero tolerance policy with our staff for any theft at your location. If you suspect any theft, you would be responsible to contact law enforcement officials with our full cooperation.
Payments are made before or at the time of the cleaning. We accept Bank Transfers, Credit cards, Debit Cards, AliPay or Cash. In most cases we require a deposit to confirm scheduling of your cleaning.
Please provide reasonable access to your property for our cleaning staff. We will take utmost care of your keys or access codes. The only people allowed on your premises are staff performing cleaining or maintenance on behalf of Smile Clean.
Smile Clean will bring cleaning supplies and equipment. If you need us to use special supplies and equipment please let us know before your appointment.
Generally cleaning appointments are set between 8am and 6pm Monday through Saturday. If you need cleaning outside of those hours please let us know at the time of the appointment. In some cases of holidays, or sundays, we may add an additional surcharge.
In the case of homes, Smile Clean provides a checklist so there is a standardized way of cleaning your home. We prode a free in-premise estimate by visiting you before the cleaning. We are happy to work with you on special requests. No home or office is the same and our team will be happy to help you.
Smile Clean has standard pricing for most kinds of homes in Thailand. In special cases we will visit your premises to quote your price. In most cases you are required to pay a deposit to hold your cleaning appointment.
Smile Clean does not generally charge by the hour or day. Instead we quote a price that covers the entire cleaning. Our time estimates have proven to be generally accurate and in majority of cases most normal cleaning jobs are completed on the same day.
You may rescuedule your cleaning service with at least 24 hours notice to Smile Clean. Smile Clean may also reschedule your service with at least 24 hours notice if our staff are not available on the day and time of your appointment.
By using the Smile Clean service, you have accepted the above terms and conditions.